FAQs

We facilitate online shopping and shipping from various countries to Zambia and DR Congo. More details on our Services page.

As soon as you sign up, you'll receive your personal detailed shipping addresses. These addresses function as your receiving point for online orders.

Upon your registration, you receive an email containing your shipping addresses along with your personal customer ID. You can also get the addresses from the Mailboxes page.

Yes, packages can be returned as long as they have not yet been shipped from our warehouse. Please get in touch with us in case you’d like to initiate a return.

Our shipping calculator helps to get estimates on shipping costs. When a package is received, the chargeable weight is either its actual weight or its volumetric weight, whichever is greater. The volumetric weight is obtained by multiplying the length, width, and height values in centimeters and dividing the result by 5000. The final figure is the package's volumetric weight in kilograms.

We accept cash, cards, and mobile money payments. PayPal is currently not supported.

Kindly refer to the Prohibited Items page.

Kindly refer to the Pricing and Transit Times page.

Your packages are automatically insured according to the carrier’s policy on the basis of the item’s declared value.

We strongly recommend that you submit an invoice for each of your packages. This information will help our team to fill the custom declaration. Otherwise, we’ll give your package an approximate value for its nature.

Open a claim (get in touch via email at op@willtaker-logistics.com) and give us some time to process it.

Lost package: The refund includes the price of the shipping, the value of the package stated in the provided invoice, and costs of additional services (the cost of additional services only applies to packages misplaced in our warehouse, not to packages lost during transportation).

Damaged package: You will get a full refund for the price of the item damaged based on the value declared in the customs declaration/invoice.

You can ship perfume and nail polish. The limit is each bottle has to be 30ml/1fl oz. and under, and no more than 15 bottles in one package. Nail polish and perfume cannot be mixed within the same package. Note that above this limit, your package will be considered as DG and will not be handled following the standard processing and delivery times.

There is probably a missing detail on the package (name, company name, or suite number). This means we don’t know to which account we are supposed to link the package. Please send us the tracking number of the package and proof (invoice, the screen of the order…) that the package belongs to you to our email shop@willtaker-logistics.com.

Log in to your portal and the tracking of each of your package is available.

Yes, there are some limitations. All carriers cannot send standalone batteries (PI965) at all (e.g., Power Banks). You can ship PI966 and PI967 (cameras, phones, laptops) without limit in the number of batteries.

We recommend choosing the ZRA Duties coverage for your received packages. In case you chose not to pay for that, in the event the local customs authorities demand duties and taxes to be paid, those charges will be borne by the customer. In that case, our team will immediately get in touch with you.